
Potraz customer services manager Mr Phibion Chaibva told
journalists on the side lines of the authority’ outreach programme at
Chinotimba Shopping Centre in Victoria Falls on Saturday that while he was not
privy to the increases proposed by cellphone service providers, he was aware
that consultations were underway.
He said that the authority was going to decide on the
increases using costs submitted by service providers.
“What I know is Potraz’s approval of tariffs is cost based.
Our regulations say it should be supported by documents of what it costs
providers to provide their service and their mark up,” he said.
The review in tariff comes as the cost of goods and
services has been going up. Mr Chaibva said as an authority they were keen to
ensure that subscribers get the best service and value from providers. He said
the most common complaint that they have been getting during their road show
was that of subscribers losing their credit without making a call. He said some
of the issues pertained to lack of communication on billing.
“Service providers should continuously engage their clients
on billing so that they will make the right decision on their spending
patterns,” he said.
Mr Chaibva also said their roadshows were also targeting
children to raise awareness of dos and don’ts when using the internet.
“We are saying that the internet is good and children
should access it but parents have a duty to monitor the sites that their
children visit and the people they engage because some of them are very
dangerous. The child might assume that he or she is talking or communicating
with another child yet it’s someone who wants to harm them,” he said.
In terms of uptake, he said the country’s mobile
penetration was at 94 percent. “Our market uptake is almost mature. We are nearly there
almost everyone is connected,” he said. Herald
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