Tuesday 20 October 2020


THE Department of Immigration has implored Parliament to push for the resuscitation of its computerised citizen management system which has been down since December 2019.

The system is used to capture the movement of travellers, screen those with outstanding security issues and those with travel bans.

In 2014, the organisation computerised some of its offices at border stations and airports to enhance service delivery.

It is also operating an online visa application (eVisa Zimbabwe) processing system in line with the country’s e-Government project aimed at modernising and improving service delivery in the public sector.

The Assistant Regional Immigration Officer in charge of Beitbridge, Mr Nqobile Ncube last week told Parliamentarians from the Committee on Defence, Home Affairs and Security that the state of affairs at the borders was a cause for concern.

He said in the absence of the system, the Department was screening travellers and segregating information manually and at times this depends on the work ethic of individual officers.

Additionally, Mr Ncube said the job became tedious considering that prior to the lockdown they were handling at least 14 000 travellers daily.

He said the numbers could even increase further when the land border finally reopens to passenger traffic considering that many people within Zimbabwe and the region have not travelled for the last six months.

“The Afrosoft backed system that ran the Citizen Manager Program on a LAN (Local Area Network) capacity has been down since 8 December 2019,” said Mr Ncube.

“This puts the Department, security and basically the whole nation at risk as all entries and migrant management has to be done from a manual perspective.

“Given the high-volume movement at this port, this becomes a great disadvantage in terms of efficiency and quality delivery. I would like to request for the Committee to lobby for Cabinet or even a Presidential oversight into this matter such that by the festive season this year we trial and run an effective and robust operating system that ideally would be real-time.”

The senior immigration official said having their computerised system on the WAN (Wide Area Networks) will help them carry on board the Interpol module like South Africa and Botswana Immigration Services.

In addition, Mr Ncube said the system has the capacity to be packaged with the neo facial recognition module being currently piloted and other related immigration services modules.

He also encouraged the Parliamentarians to push for the Ports Authority Bill to be promulgated as this will bring alignment of services and fair utilisation of resources across the Board.

“The current set up where the Zimbabwe Revenue Authority (Zimra), who is also a stakeholder at the border, are given the maintenance and repair budget for the whole complex is untenable as obviously most of the expenditure will lean towards the interests of Zimra at the expense of other departments.

In the absence of the arbitrator role of the Port Authority, this creates a Big Brother element in the purse holder and relegates other departments to minions who have no administrative say in the management and development of infrastructure and services. This, in my view, needs to be dealt with urgently,” said Mr Ncube. Chronicle


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