THE recent upgrade in Ecocash mobile money system has been
described as a downgrade in reality as many a customer has been left stranded
with transactions failing to complete in time.
As such they are spending considerable time at Econet shops
and banks trying to rectify the anomalies.
In a survey by H-Metro in various Econet shops, workers who
queued for service expressed dismay over the inconveniences caused in waiting
for long hours.
Gilbert Chibaya who said he is into buying and selling in
the CBD implored service providers to put in place swift measures to serve
customers efficiently.
“I do buying and selling for different people but it is now
hard to continue working because I have to get money in order to buy the
materials needed by the customers.
“The wallet to bank transaction is not available. I don’t know whether this is an upgrade or a downgrade.
“Our money is just hanging somewhere. I paid ZW$370 last
Wednesday but it hasn’t been reversed yet,” said Chibaya.
Edson Mlambo, a local supermarket till operator queuing at
First Street Econet shop said he had to come for the second day in order to get
his ‘failed transaction’ resolved.
“We are getting to work late because of these queues, at
the same time we are urgently needed at work,” he said.
One woman speaking on condition of anonymity added said she
had taken an off day to deal with failed transactions issue.
“We are spending several hours in these queues and I’ve
taken a day off from work to make sure things are in order because I do not
have money for transport to get children to school.
“Our children have to write exams but they miss out since
there is no cash available”.
Another customer Nyasha Maseko bemoaned Ecocash as mode of
payment saying some entities were only demanding cash.
“It is no longer a mode of payment some people are not
accepting EcoCash they are afraid that the money might fail.”
Amos Mbewe, a machine operator at a tobacco company in
Graniteside area said he was frustrated that he had to wait for long hours
attending to Ecocash failed transaction at the time she should be at work.
“I have to visit my sister who is in Zambia and go to work
at the same time but I can’t because I don’t have the money.
“It’s painful that this is happening and how can we balance
work and family issues while at the same time our bosses need us at work to
intensify production since our bonuses are production based,” he said.
A security officer, Mai Maphosa queuing at a local bank in
the Central Business District (CBD) said she had to wake up very early to get
served early.
“I’m waking up very early to be the first in line to get my
money and go to work in time.
“I’m on the night shift night. I have to come and wait in
these queues so that I get food and pay rent for my family.”
A 60-year-old man Sekuru Banda at CABS along Jason Moyo
Street said he was weary after waking up around 4am to be among the first in
the queue.
“We wake early hours at around 4am and wait for another
four hours until 8am the opening time.
“The service is very slow as people are spending seven to
eight minutes at the ATM. We have to let bosses know that we are going to the
banks on that particular day.
“It is taking more than four days to get our money
reversed,” he said. Tafadzwa Ncube, another customer, said he is failing to get
his salary because of Ecocash challenges.
“My salary was sent to into my EcoCash account last week
but now my salary has been hanging has not yet reflected into my account.
“I am being forced to take a day off at work in order to
wait in a long queue for my transaction to be resolved.” H Metro
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